Custom Order Cancellation Policy

Before personalized work starts

You may cancel your custom order for a full refund of any amounts paid before custom design work or physical production starts, whichever occurs first.

After personalized work starts

Once custom design work or physical production has started, change-of-mind refunds are not offered. This restriction does not limit your applicable legal rights.

Design proofs and revisions

Initial design proof included, with up to 2 complimentary customer-requested revision rounds before final approval. Additional rounds are quoted and expressly approved before charges. Final proof approval is required before physical production. Revision rounds do not extend the cancellation cutoff: it remains the start of custom design work or physical production, whichever happens first.

A materially new concept or product requires a separate quote. Business errors are corrected without counting against revision rounds. After final proof approval, further changes may require a new quote and express approval before charges.

Production timing, pickup and shipping

Most personalized orders are ready within 5–7 business days after final design approval and payment confirmation. We strive to finish sooner. During busy periods we will communicate changes. Shipping transit is additional.

Business days exclude weekends and holidays. This is a production estimate, not a guaranteed completion or holiday delivery date. Local pickup is by appointment only. Pickup is scheduled after your order is ready. Amy will privately confirm the exact location and appointment time. Please do not arrive before receiving confirmation. Appointment pickup has no shipping charge. Shipping is available only to U.S. addresses at launch: the 50 states, Washington, DC, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, and APO/FPO/DPO military addresses using AA, AE or AP. Use United States as the country and a U.S. ZIP code. No international shipping is offered. Shipping is charged at actual cost, not a flat rate, and quoted individually based on packed size, weight, packaging and destination. Amy will communicate the actual shipping charge for your approval before payment. Shipping charges are separate from the product estimate; shipping transit is additional to production time. The request form does not collect shipping payment. Carrier arrangements are handled manually. For shipping, production readiness means ready to ship, not delivered; carrier transit time is additional. The order request form takes no payment.

Custom design work may begin before final proof approval. The production estimate does not change the cancellation cutoff: it remains the first start of custom design work or physical production.

Damaged, defective or incorrect items

Contact Amy so the issue can be reviewed. Correction, replacement or refund will be arranged as appropriate to the circumstances and applicable law. For shipping damage, please include photos of the item and packaging if available. No fixed reporting window or return fee is imposed by this policy, and your legal rights remain protected.

Requesting cancellation or help

Email hello@amesmadegoods.com with your order number and request. Amy will confirm whether personalized work has started and discuss the applicable resolution.

Order requests and payments

Submitting the website order request does not collect payment. Refunds apply only to amounts actually paid; submitting an unpaid request does not create a payment to refund.